Privacy Policy

Hamro Cleaning Service (“we,” “our,” or “us”) is a Kathmandu-based professional cleaning company committed to delivering high-quality, reliable, and hygienic cleaning solutions for homes and businesses. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Phone number
  • Email address
  • Home or office address
  • Booking and service details
  • Communication data: Any information you provide through contact forms, calls, WhatsApp, or messages.

We may also collect basic website usage data such as IP address, browser type, and pages visited for website improvement and security.

2. How We Use Your Information

We use your information to:

  • Provide and manage our cleaning services.
  • Respond to your inquiries and booking requests.
  • Contact you regarding appointments, changes, or service updates.
  • Improve our services and customer experience.
  • Send service-related updates or promotional offers (if you choose to receive them).

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with trusted service providers (such as payment processors or booking tools) only when necessary to provide our services. These parties are required to keep your information confidential.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience. Cookies help us understand how visitors use our website so we can improve our services. You can disable cookies in your browser settings if you prefer.

6. Your Rights

You have the right to:

  1. Access: Request access to the personal information we hold about you.
  2. Correction: Request correction of incorrect or incomplete information.
  3. Deletion: Request deletion of your personal information (where legally allowed).

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services means you accept the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Hamro Cleaning Service > Kathmandu, Nepal
Phone: 9851406361
Email: hamrocleaningservice@gmail.com

By using our website or services, you agree to the terms of this Privacy Policy.