Terms & Conditions

Welcome to Hamro Cleaning Service, operated under Hamro Service Market Pvt. Ltd. By accessing our services, booking through our platforms, or interacting with our staff, you agree to be bound by these Terms & Conditions. These terms outline the rights, responsibilities, and obligations of both our customers and Hamro Cleaning Service, and are designed to ensure safe, reliable, and high-quality service delivery.

1. About Hamro Cleaning Service

Hamro Cleaning Service provides professional cleaning solutions and supplies high-quality housekeeping products to customers across Kathmandu, Bhaktapur, Lalitpur, and Pokhara. Our services are tailored to meet the diverse needs of residential, commercial, and specialized cleaning requirements. We are committed to delivering services that uphold hygiene, safety, and customer satisfaction at every step. Our goal is not only to provide a clean environment but also to establish long-term trust with our customers through transparency, reliability, and consistent service quality.

2. Scope of Services

Hamro Cleaning Service offers a comprehensive range of cleaning solutions, covering residential spaces, offices, commercial establishments, and specialized areas. Our services include, but are not limited to, routine home and office cleaning, deep cleaning, post-construction cleaning, and the cleaning of carpets, sofas, and upholstery. In addition to cleaning services, we supply a variety of housekeeping products to enhance hygiene and maintenance. We strive to provide services that accommodate unique customer requirements, including customized solutions for special cleaning tasks. However, certain services may require prior consultation to assess feasibility, safety, and resource requirements.

3. Booking and Scheduling

Customers may currently book services through social media platforms, phone calls, or messages, with plans to expand bookings through our website and mobile application in the future. All bookings are confirmed upon receipt of accurate customer information and subject to service availability. To ensure smooth service delivery, customers are expected to provide truthful and complete details regarding their premises, requirements, and accessibility. We reserve the right to adjust schedules or reschedule services in the event of unforeseen circumstances or staff unavailability. Customers may cancel or reschedule services free of charge provided that notice is given at least 24 hours prior to the scheduled service. Requests for cancellations or changes within 24 hours of the scheduled service may be subject to charges or limited availability.

4.Pricing and Payment

The charges for our services depend on the type, scope, and volume of work required. Hamro Cleaning Service maintains a dedicated rate list for all services, and prices are also specified on individual service pages to ensure transparency. Payments can be made in cash, by cheque, or through online payment systems. Service confirmation is subject to timely payment according to the agreed terms. Hamro Cleaning Service reserves the right to withhold service delivery until payment is completed.

5. Service Guarantee

Hamro Cleaning Service is dedicated to ensuring that customers receive the highest quality of service. If a customer is not satisfied with the cleaning performed, we offer a free re-cleaning service to rectify any shortcomings. Customers are requested to communicate any dissatisfaction promptly, so that we can address the issue in a timely and effective manner.

6. Customer Responsibilities

Customers are expected to take necessary measures to facilitate safe and effective service. This includes securing personal valuables, informing our staff about fragile or delicate items, and ensuring unobstructed access to the premises. Customers are also required to provide water and electricity if needed for the cleaning process and to keep pets away from areas being serviced. Failure to meet these responsibilities may affect the quality of the service or limit Hamro Cleaning Service’s liability for any incidents or damage that may occur.

7. Liability and Damage

Hamro Cleaning Service operates with strict quality and safety protocols to minimize risks during service delivery. The company is not responsible for pre-existing damage to any items or property. However, we take full responsibility for any damage caused directly as a result of our staff’s actions or negligence. Customers should report any damage or issues immediately so that we can assess the situation and take appropriate corrective action.

8. Health and Safety

The safety and well-being of both our staff and our customers are a priority. All staff members are equipped with safety gear and are trained to handle cleaning chemicals and equipment in a safe manner. Customers are informed about any potential hazards present during the service. Hamro Cleaning Service reserves the right to refuse service in situations where the conditions are unsafe or hazardous for staff, ensuring that no compromise is made on safety standards.

9. User Conduct

Users engaging with Hamro Cleaning Service through our website, mobile application, or other platforms are expected to behave responsibly and ethically. Misuse of our platforms, fraudulent bookings, or abusive behavior will not be tolerated. Hamro Cleaning Service reserves the right to block or suspend users who engage in such conduct to maintain a secure and fair environment for all customers.

10. Privacy and Data Use

Hamro Cleaning Service collects personal information from customers strictly for the purpose of providing and managing cleaning services. Personal information is never sold or shared with third parties. For detailed information regarding data collection, storage, and usage, customers are encouraged to review our comprehensive Privacy Policy, available through our website.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Nepal. Any disputes arising in connection with the services provided by Hamro Cleaning Service or these Terms & Conditions will be resolved through the courts of Kathmandu. By engaging with our services, customers agree to the exclusive jurisdiction of these courts.

12. Changes to Terms

Hamro Cleaning Service reserves the right to modify or update these Terms & Conditions at any time. Customers are encouraged to review these terms periodically. Continued use of our services constitutes acceptance of any modifications or updates made to the terms.

13. Contact Information

For questions, clarifications, or concerns regarding these Terms & Conditions or any of our services, customers may contact:

Hamro Cleaning Service

Operated under Hamro Service Market Pvt. Ltd.

Phone: 9851406361
Email: hamroservicemarket@gmail.com
Website: www.hamroservicemarket.com.np